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Review about Host Rocket - completed on 2004-12-30 - by Reinaldo Pena |
General Impression
The most disappointing about Host Rocket is customer service, which is pitifully fragile when compared to that provided by other companies on this list. Whenever you call, you bump into the automatic answering machine or have to hold on while they are receiving other calls. In addition, orders must be submitted online, but not over the phone, which can be rather annoying in some cases. They claim to have around 30 technical support staff, but still are somehow unable to manage the flow of customers.
When it comes to servers, they are definitely above average, with less than one thousand users on each server, which guarantees stable performance and less vulnerability to hacker attacks. The level of uptime is rather high, and their packages include all common customer-friendly features that are on par with those provided by competing co-location vendors. They currently plan to offer many new features in the future such as load balancing. In addition, Host Rocket offers one of the most reliable backbones around, thanks to its OC-192 connection with Qwest. Thus, you will get above average web hosting platform to launch your business on the Web.
Company description
HostRocket.Com, Inc. is a privately owned, multi-million dollar corporation located in Upstate New York that was founded in 1999. Today, the company provides shared web hosting services to approximately 50,000 top websites. In addition, the company serves hundreds of additional clients by providing services such a dedicated hosting, e-commerce hosting, collocation, and application hosting. By focusing on service while maintaining affordability, the company provides service that meets the unique needs of each client and exceeds their wildest performance expectations. Customers and vendors across the globe can agree that HostRocket is truly the future of managed hosting.
A keen focus on customer service is immensely apparent at HostRocket. You will encounter helpful sales representatives who help you evaluate your needs, detail-oriented billing agents who try to save you money, and knowledgeable customer service professionals who help you understand web hosting. In addition, working behind the scenes, many other professionals including network engineers, quality assurance agents, and business analysts keep operations running smoothly. Each HostRocket employee is dedicated to making sure your hosting experience is one that echoes satisfaction.
Since the company was founded in 1999, it has experienced an incredible amount of consistent growth. Without utilizing venture capital, funds from outside investors, or bank financing, HostRocket has grown tremendously while being entirely debt-free. With a positive cash flow and a high level of profitability, you can depend on HostRocket to be here for decades to come. Many times, when you choose a web hosting provider, you are actually placing the fate of your online business in the hands of a company owned partially or wholly by profit hungry investors. As a HostRocket customer, you can be assured that your site is completely in the hands of the people you interact with every day, the talented HostRocket team.
Headquartered in Clifton Park, NY, which is in a region known as New York’s Tech Valley, HostRocket conducts business from one of the country’s leading regions in the high-tech sector. The Tech Valley is home to over 1,000 major technology-oriented companies who together have a combined annual payroll which exceeds 2 billion dollars. Forbes magazine calls the Tech Valley one of the “Top 20 Places to do Business in America” while Sperling's BestPlaces refers to the region as “The Least Stressful Region in the Country”. Additionally, the region is not prone to major disasters and is known to have one of the highest concentrations of skilled workers in America. When you combine these very unique factors, you can breathe a sigh of relief knowing that HostRocket’s strategically chosen location gives the company a competitive advantage and enhances the overall stability of the company.
Contact Information and Support
HostRocket.Com, Inc.
21 Corporate Drive
Clifton Park, NY 12065
Phone (US only): 1.866.519.7079
Outside US: 1.518.371.3421
Fax: 1.518.371.5919
Email: sales@hostrocket.com
Reinaldo Pena for web-hosting-top.com, 12/30/2004
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| Web services details about Host Rocket [provided by paid service from Alexa Web Information Service] |
Contact Information for Host Rocket | Company management controlled by brandi at hostrocket(dot)com
Last update: 2008-09-30 14:53:24 GMT |
| Owner: | HostRocket.com | | Site Title | Host Rocket | | Site Description | Offers shared, dedicated and colocation plans. Also, provides domain registration and free shared plans. | | Site in business since | 19-May-2000 | | Email/Contact | bbrader at hostrocket dot com | | Phone Number | +1 518 371 3421, Fax: +1 518 371 5919 | | Street | 21 Corporate Dr | | City | Clifton Park | | State | NY | | Postalcode | 12065 | | Country | United States | | Quick contact details |
21 Corporate Dr
Clifton Park, NY 12065
United States
+1 518 371 3421, Fax: +1 518 371 5919
bbrader at hostrocket(dot)com
| | Statistics for www.hostrocket.com | | Links to the site | 504 | | Popularity Rank (1 best) | 43267 | | Site language | en | | Website details www.hostrocket.com | | Web Site Name Servers | dns2.hrnoc.net:216.120.238.254
dns1.hrnoc.net:216.120.225.19
MX::mailbox0.hrnoc.net:216.120.255.170 | | Web Server Type | Apache/2.2.3 (CentOS)|PHP/5.1.6 | | Web Site IP | 216.120.225.4 | | Website Location:Country/State/City | United states / New york / Clifton park | |
hostrocket.com traffic Reach per milion
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Customer Testimonial for Host Rocket:
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"As for everyone running professional business on the Internet, resilience is of great importance for me. In the past I have had certain problems with server network availability caused by lack of redundancy. It is difficult to assess the actual character of redundancy promised by hosting providers. But with Host Rocket I hit the nail on the head! I'm not strong in technical specs, and the words "redundant CSS switches" convey little meaning to me. Still I'm greatly satisfied with the performance of my site - and it's enough to entrust Host Rocket with my further Internet projects."
from Jimmy Wanders |
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| Date | Domains trend for Host Rocket [Estimated only] | Situation [Gain domains or Loss domains] |
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| November 17, 2008 | 19515 domains | -98 domains | | November 10, 2008 | 19613 domains | -54 domains | | November 3, 2008 | 19667 domains | -1 domains | | October 27, 2008 | 19668 domains | -5 domains | | October 20, 2008 | 19673 domains | +42 domains | | Quick and brief overview of few months from previous years | | December 31, 2007 | 19631 domains | -21 domains | | December 24, 2007 | 19652 domains | +1565 domains | | November 27, 2006 | 18087 domains | +64 domains | | November 20, 2006 | 18023 domains | +11 domains | | November 28, 2005 | 18012 domains | -167 domains | | November 21, 2005 | 18179 domains | |
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( ) at: 2008-11-12
Time Hosted: over 3 years |
Customer Relation note: | 100 out of 107 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO | Contacted over the phone and after waiting 10 minutes i got redirected by the operator to some employee extension which could not be reached. I have a ticket open from over 2 mo. and there is no response .. total sleep or no respect!
When using live chat, operator take's forever to pick up the chat ..
| LHRace ( l at inkypot(dot)com ) at: 2007-11-07
Time Hosted: over 3 years
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 51 out of 60 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO | I saw the review commenting on customer service, and I'd just like to say that the email system of customer support works incredibly well and the guys there - Don is particularly brilliant! - are so good at sorting stuff out, including anticipating where problems might arise and warning me. The phone system isn't perfect but I've never had too much need of it, given the promptness with which the support tickets are dealt with.
| Israel Isassi ( israel at rwtconsultants(dot)com ) at: 2005-11-07
Time Hosted: 1 to 2 years
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 164 out of 272 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO | Since my previous comment about e-mail instability, HostRocket has been excellent. Apparently whatever issues they were experiencing have been resolved and I am back to recommending them to my clients.
| Israel Isassi ( israel(at)rwtconsultants(dot)com ) at: 2005-08-30
Time Hosted: 1 to 2 years
General Rating note: | | 203 out of 351 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO | HostRocket had been an excellent webhost for quite some time.. Now all of a sudden they can't seem to get a handle on something as simple as e-mail services, although everything else seems fine.
I'm not sure they have a grasp on the fact that some of their clients run their businesses on HostRocket web and e-mail servers. It's becoming all too frequent for their e-mail servers to be down or experiencing "delays".
Having 20 years experience in the IT industry, I can understand the complexities of running a data center. I also understand that if you can't keep the systems running you will lose customers. I'm not sure HostRocket understands that simple fact.
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